Return and Refund Policy

Return window

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging and in resalable condition.

How to make a return

Écrivez à info@sanistock.ca ou appelez le +1 (438) 880-0100 en indiquant votre numéro de commande et les articles à retourner. Nous vous ferons parvenir les instructions et une autorisation de retour. Veuillez ne pas retourner d'articles avant d'avoir reçu l'autorisation.

Non-returnable items

For health, safety and hygiene reasons, the following items cannot be returned once opened or unsealed: cleaning chemicals, disinfectants, soaps, paper products and other consumables. Custom-cut matting, special orders and clearance items are final sale. This exclusion does not apply to a defective or damaged item.

Restocking fee

Returns that are not the result of our error or a defective product are subject to a 15% restocking fee, deducted from your refund. Items must be unused and in resalable condition.

Refunds

Once we receive and inspect your return, we will confirm by email. Approved refunds are issued to your original payment method, normally within 5 to 10 business days. Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Return shipping costs

For a change-of-mind return, return shipping is at your expense. If the item is defective, damaged in transit, or we shipped the wrong product, SaniStock covers the return shipping and provides a replacement or a full refund, shipping included.

Damaged or incorrect orders

Please inspect your order on delivery. If an item is damaged, defective or incorrect, contact us within 5 days of delivery with photos and we will make it right.

Your rights

Nothing in this policy limits your rights under the Quebec Consumer Protection Act or any other applicable Canadian consumer protection law.